J Haem Pract 2014; 1(3):J Haem Pract 2014; 1(3): 29-40. doi: 10.17225/jhp00035

Authors: Lori Laudenbach

Lori Laudenbach
Nurse Practitioner
Bleeding Disorders Program, London Health Sciences Centre, Ontario, Canada. Email:


The concentration of expertise in haemophilia treatment centres means that patients in most countries live a considerable distance from their treatment centre. Telephone support between regular clinic visits is common practice. This article describes the six principles that broadly outline nurses’ accountabilities when providing care over the telephone and discusses how they have been applied in practice with the Canadian Association of Nurses in Hemophilia Care (CANHC) telephone guidelines.




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  2. College of Nurses of Ontario. Practice Guideline: Telepractice. 2009. Retrieved March 2014 from:
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  4. Car J, Sheikh A. Information in Practice: Telephone Consultations. BMJ 2003; 326: 966-969. doi: 10.1136/bmj.326.7396.966
  5. Wheeler, S. Telephone Triage Nursing: Roles, Tools and Rules, 2009. Retrieved April 2014 from:

The Journal of Haemophilia Practice is published by Haemnet.

Haemnet is a registered charity that brings together and gives a voice to haemophilia nurses, physiotherapists and allied health care professionals, providing forums for collaborative research, educational activities and support.